Refunds
THE SERVICE IS CURRENTLY COMPLETELY FREE — no payment is taken, so there is nothing to refund. The rules below apply if paid plans are introduced in the future. This page is an integral part of the Public offer.
When a refund is given
- If the service was unavailable through the fault of the Provider for more than 24 hours — for the affected days.
- If the User cancels the subscription within a paid month — for the unused days, calculated per day.
- If a technical error caused a double charge — the excess amount in full.
When a refund is not given
- For the free plan — no payment is taken for it at all.
- For past months during which the User made full use of the service.
- For consequences of the User sharing their access credentials with another person.
How to request a refund
- Send a request via the Telegram channel @webleaderscontactbot, stating the email address linked to the account.
- State the account email, the payment date and amount, and the reason for the refund.
- The request is reviewed within 3 business days and the outcome is sent in the same channel.
- The approved amount is returned within 10 business days to the same card the payment was made from.
- No additional fee is charged for a refund.
Cancelling a subscription
- A subscription can be cancelled at any time — no request is needed, simply do not pay for the next month.
- After a subscription ends, uploaded companies and reports are NOT lost — they stay visible; only the free-plan limit returns.