Refunds
When a payment can be refunded, how to request it, and the timelines. This page is an integral part of the Public offer.
When a refund is given
- If the service was unavailable through the fault of the Provider for more than 24 hours — for the affected days.
- If the User cancels the subscription within a paid month — for the unused days, calculated per day.
- If a technical error caused a double charge — the excess amount in full.
When a refund is not given
- For the free plan — no payment is taken for it at all.
- For past months during which the User made full use of the service.
- For consequences of the User sharing their access credentials with another person.
How to request a refund
- Send a request to drkoffical001@gmail.com from the email address linked to the account.
- State the account email, the payment date and amount, and the reason for the refund.
- The request is reviewed within 3 business days and the outcome is sent to the same address.
- The approved amount is returned within 10 business days to the same card the payment was made from.
- No additional fee is charged for a refund.
Cancelling a subscription
- A subscription can be cancelled at any time — no request is needed, simply do not pay for the next month.
- After a subscription ends, uploaded companies and reports are NOT lost — they stay visible; only the free-plan limit returns.